This Privacy Policy describes how Betabets.co (operated by Graham William, ABN 53 682 006 126) collects, uses, stores, discloses and protects your personal information. We operate in strict compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
01 — Personal Information
Categories of Personal Information We Collect
To provide our legal wagering services and comply with regulatory duties, we collect various categories of personal data:
- Identity Data: Includes legal name, date of birth, gender, and government-issued identification numbers for age and identity verification.
- Contact Data: Includes residential address, email address, and mobile phone number.
- Account & Transaction Data: Registration credentials, deposit and withdrawal records, wagering history, account balances, and gaming patterns.
- Financial Data: Permitted debit card details, bank account details, and funding transaction logs.
- Technical & Usage Data: IP address, device fingerprints, browser cookies, geolocation logs, and system interaction data.
- Communications Data: Inquiries, contact logs, support tickets, and voluntary survey responses.
02 — How Information is Used
How and Why We Use Your Personal Information
We process your personal information only for legitimate business purposes and to fulfill legal or regulatory obligations, including:
- Services: Providing and managing wagering and racing services.
- Verification: Conducting mandatory identity and age verification check-ups.
- AML/CTF: Meeting Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) requirements.
- Transactions: Processing payment transactions safely and securely.
- Prevention: Preventing fraud, collusive play, and other prohibited activities.
- Reporting: Executing state and federal regulatory reporting to the Victorian Gambling and Casino Control Commission (VGCCC).
- Responsible Gambling: Deploying responsible gambling monitoring tools and reality checks.
- Support: Offering system upgrades, marketing communication, and customer support.
03 — Third Parties
Disclosure to Third Parties
Betabets.co does not sell or lease customer databases. We disclose personal information only to nominated recipients under strict privacy agreements:
- Regulators: Including the VGCCC, sports governing bodies, and racing authorities for integrity assurance.
- Law Enforcement: When required by law or to assist under legal warrants.
- Financial Infrastructure: Nominated payment processors, banks, and secure transactional services.
- Identity Verification: Independent database services authorized to perform age/AML verification checks.
- BetStop: Ensuring strict compliance with exclusions across the Australian online wagering industry.
04 — Data Retention
Data Retention
We retain personal data for as long as is necessary to support active customer agreements and satisfy statutory record-keeping rules. Under AML/CTF laws and applicable licensing terms, financial records and identity checks must be preserved for at least 7 years post-account closure. Once these obligations expire, data is securely destroyed or de-identified.
05 — Marketing
Direct Marketing
We may use your details to send targeted offers. You have the right to opt-out of marketing communications at any time using your account settings or unsubscribe links. In compliance with federal guidelines, no marketing materials are sent to individuals actively registered on the BetStop National Self-Exclusion Register.
06 — Data Breaches
Data Breach Notification
In the unlikely event of an unauthorized data access or leak, we comply with the Notifiable Data Breaches (NDB) scheme under the Privacy Act. If a breach is likely to result in serious harm to you, we will immediately notify you and the Office of the Australian Information Commissioner (OAIC) with specific remediation guidance.
07 — Age & Privacy
Children's Privacy
Our wagering services are strictly limited to persons aged 18 years or older. We do not knowingly collect, store, or process any personal information from individuals under the age of 18. Any account discovered to be associated with an underage user is instantly locked, and all related data is removed in compliance with applicable law.
08 — Security
How We Protect Your Information
We employ strict industry-standard security measures to safeguard all personal information:
- Cryptographic Standards: Full Transport Layer Security (TLS) encryption on all web and data transfers.
- Access Controls: Restricted data access limited strictly to employees with business reasons to interact with the data.
- Intrusion Testing: Continuous monitoring, automated threat detection, and periodic professional penetration testing.
- Physical Security: Storage of records on geographically secure, compliance-certified cloud data centers located in Australia.
09 — Your Privacy Rights
Access, Correction and Our Privacy Officer
You have the right to request access to the personal information we hold about you and to ask for corrections. To submit an inquiry, please contact our team via the Help Centre, or write directly to our designated Privacy Officer.
PRIVACY OFFICER CONTACT
Graham William
Level 1, 1121 High Street, Armadale, Victoria 3143
Email: privacy@betabets.co (Subject: Attention Privacy Officer)
10 — Complaints
Privacy Complaints
If you believe we have breached your privacy rights under the Australian Privacy Principles, you can lodge a formal complaint with our Privacy Officer. We aim to review and respond to all complaints within 30 business days. If our resolution is not satisfactory, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC).
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STEP 01
Contact Betabets.co
Initiate resolution by writing directly to our designated Privacy Officer.
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STEP 02
Escalate to OAIC
If our investigation is not satisfactory, file an independent appeal via oaic.gov.au.
11 — Overseas Disclosure
Overseas Disclosure
While we prioritize keeping personal data inside Australian boundaries, some IT backend partners, cloud tools, or analytics providers may operate servers internationally. Where personal information is disclosed to overseas entities, we ensure they are bound by contractual commitments to protect your data in accordance with the Australian Privacy Principles.
12 — Related Information
Related Information
For additional details on our data management and wagering conditions, please review our complementary legal resources:
